Salesforce Consumer Goods Cloud Accredited Professional (WI24)
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Question # 1
Which three fields are available on the Retail Store object that differentiate them from the Account object?
A. Delivery Method B. Operating Hours C. Preferred Visit Hours D. Shipping Address E. Payment Method
Answer: A,B,C
Question # 2
A Field Sales Manager to trying to determine which stores have a decline in RetailExecution KPIs and therefore need attention. Which Tableau CRM for Consumer GoodsCloud dashboard can provide the required data?
A. Store Performance Dashboard B. Team Performance Dashboard C. Lost Visit Store Performance Dashboard D. Product Performance Dashboard
Answer: A
Explanation: The Tableau CRM for Consumer Goods Cloud dashboard that can provide
the required data for a Field Sales Manager to determine which stores have a decline in
Retail Execution KPIs and therefore need attention is the Store Performance Dashboard.
The Store Performance Dashboard shows the performance and compliance of the retail
stores in relation to their KPIs and promotions. The dashboard allows users to filter and
analyze the data by various dimensions, such as store group, store location, product
category, or visit date. The dashboard also displays metrics such as store compliance
score, store revenue, store visits, and promotion compliance score. By using this
dashboard, a Field Sales Manager can identify which stores are underperforming or non-
compliant and take appropriate actions to improve their performance. Verified References:
Which step is required to link an Action Plan to a Visit record?
A. Create an Action Plan based on the template where the template owners are the Sales Reps. B. Create an Action Plan Template by specifying Visit' as the target object and publish it. C. Activate the Visit to generate Action Plan Tasks. D. Activate the Action Plan.
Answer: B
Explanation: To link an Action Plan to a Visit record, the first step is to create an Action
Plan Template by specifying Visit’ as the target object and publish it. An Action Plan
Template is a template that defines the tasks and steps for an action plan. An action plan is
a set of tasks that need to be completed for a specific purpose or goal. A visit is an object
that represents a scheduled or unscheduled interaction between a field rep and a retail
store. By specifying Visit as the target object, the Action Plan Template can be linked to
any visit record that matches the criteria defined in the template. By publishing the
template, the Action Plan Template becomes available for use. Verified References:
A Consumer Goods Cloud user wants to create a new custom Task Type to support theauditing of coolers installed at retail store locations. Which Assessment Task DefinitionTask Type should be used?
A. Other B. Planogram Check C. Inventory Check D. Custom
Answer: C
Question # 5
A Field Rep is having challenges measuring their share-of-shelf due to a recent change inpackaging to a competitor's product, which makes their products look almost identical.When using Einstein, the competitor's product was marked incorrectly as the rep's product.What should the rep do to prevent this from happening in the future?
A. Turn the competitor's products around and re-perform the check. B. Contact the manager to create a new planogram. C. Cancel the task and perform the planogram check manually. D. Edit product tags
Answer: D
Explanation: To prevent Einstein from marking the competitor’s product incorrectly as their
own product when measuring their share-of-shelf, the field rep should edit product tags.
Product tags are labels that identify and count products in an image using Einstein Vision.
Einstein Vision is a feature that uses artificial intelligence to detect and count objects in an
image. By editing product tags, the field rep can correct any errors or inaccuracies in the
object detection process and ensure that their own products and their competitor’s products
are tagged correctly. Verified References: [Salesforce Consumer Goods Cloud
Implementation Guide], page 24.
Question # 6
A consultant for Northern Trail Outfitters (NTO) company advises NTO to leverage VisitRecommendations for the field team. Which build option ensures the strategy is scalable tomeet the requirements of NTO?
A. Build the strategy using Workflows. B. Build the strategy using Flow Builder. C. Build the strategy using an Apex class. D. Build the strategy using Process Builder.
Answer: C
Question # 7
For flow based tasks, which two statement are correct?
A. A Retail Store KPI is always needed and is passed to the flow in the variable RetailStore KPI. B. Retail Visit KPIs always need a corresponding Retail Store KPI. C. Assessment Task IDs and Visit IDs are passed to the flow in a flow task. D. Retail Store KPIs are not needed, as long as an Assessment Indicator Definition isavailable within the flow to create the Retail Visit D KPI. E. Flow based tasks should never be used for tasks that require a Retail Visit KPI.
Answer: A,C
Question # 8
Where would a Consumer Goods Cloud Admin need to establish the expected value for the planogram metrics?
A. Retail Store KPI B. Assessment Task Definition C. Delivery Tasks D. Assessment Indicator Definition
Answer: D
Explanation: The object where a Consumer Goods Cloud Admin needs to establish the expected value for the planogram metrics is Assessment Indicator Definition. A planogram is a visual representation of how products should be arranged on a shelf. A planogram
metric is a measure of how well the actual shelf image matches the expected planogram
image. An Assessment Indicator Definition is an object that defines an indicator or metric
that can be used to assess the performance or compliance of a retail store or an action
plan task. By creating an Assessment Indicator Definition for the planogram metric, such as
out of stock, share of shelf, or SKU facings, an admin can establish the expected value for
that metric and use it to calculate the actual value based on the shelf image. Verified
A consultant for Northern Trail Outfitters (NTO) retail stores would like to configureinventory checks related to product, that are stocked in the frozen food aisle. What shouldthe consultant do first to ensure the field rep knows that the product is located in the frozenfood aisle?
A. Create an In-Store Location called Frozen Food Aisle'. B. Create a record type called 'Frozen Food Aisle on the task. C. Create a picklist field called location' to document the Frozen Food Aisle. D. Nothing as Product2 captures that the product is frozen. E. Create a record type called 'Frozen Food Aisle' on the retail store.
Answer: A
Explanation: To ensure the field rep knows that the product is located in the frozen food
aisle when performing an inventory check, the consultant should create an In-Store
Location called Frozen Food Aisle’. An In-Store Location is an object that represents a
specific area within a retail store, such as an aisle, a shelf, or a cooler. By creating an In-
Store Location for the frozen food aisle, the consultant can associate it with the products
that are stocked in that area and display it on the inventory check task. This way, the field
rep can easily locate and verify the products in the frozen food aisle. Verified References:
How can a Field Sales Manager access a photo taken by a Field Rep of a defective In- store asset
A. The photo is linked to the visit record B. The photos Inked to the asset record C. The photo is sent directly to the manager's email D. The photo is linked to the asset check task
Answer: A
Question # 11
Which object is exclusively available to users in setup to perform direct store delivery?
A. Shipment B. Delivery Task C. Order D. ProductTransfer
Answer: B
Question # 12
A member of the Northern Trail Outfitters company has been tasked with setting up planograms for the field team. Which of the following steps is required to ensure an assessment task of planogram check is available to the field?
A. The team member must make sure Einstein Object Detection has been enabled. B. The team member must populate the custom context field on the assessment task. C. The team member must associate the In-Store Location to the Planogram for the functionality to work. D. The team member must upload an image of the planogram to the assessment task's related documents.
Answer: C
Question # 13
Which Statement is accurate regarding Action Plan Templates?
A. They can be associated with Assessment Task Definitions and Component Tasks B. They can be Cloned C. They can be deleted D. They cannot be setup in the mobile application
Answer: B
Question # 14
What actions should a consultant take during setup to ensure Einstein Vision works when
deployed to field users?
A. Build the model to be used and review its quality prior to deployment to support a positive first experience B. Populate the custom object for Einstein optical character recognition so that the system can have a baseline to perform its AI C. Assign a permission set for users who need to use Einstein to provide access to functionally D. Upload a suppression data set for known competitor products so Einstein can avoid the detection E. Upload a data set for Einstein to leverage for object detection so the system can have a baseline to perform its AI
Answer: A,B,E
Question # 15
Which two standard capabilities are available when executing a promotion check in the
field?
A. Viewing which products are included in the protection B. Marking the promotion as complete C. Taking a photo of the promotion D. Changing the promotion planning dates E. Changing the discounts on the products included in the promotion
Answer: A,C
Question # 16
Which three Consumer Goods Cloud(CGC) objects are linked to the product2 object in the
CGC data model?
A. Assortment Product B. Delivery Product C. Assessment Task Product D. Promotion Product E. Store Product
Answer: A,D,E
Question # 17
Northern Trail Outfitters (NTO) would like to know if the high value assets placed in stores
are compliant. If not compliant, NTO would like a boolean value generated to trigger an
action plan forcorrection. What is the recommended approach to meet the customer's
requirement and limit the amount of custom code?
A. Use an inventory check task with flow B. Use a custom task with flow C. Use a promotion check task with apex D. Use a custom task with apex
Answer: B
Question # 18
Which Action Plan Type should be selected when creating an Action Plan for Consumer
Goods Cloud?
A. Assessment Task Plan B. Industries C. Visit Execution D. Visit Planning
Answer: C
Question # 19
Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?
A. Category Manager B. Divisional Manager C. Sales Manager D. Store Manager
Answer: C
Question # 20
When performing a search in an inventory check task which products are considered for
the search?
A. All products created by the user B. All products associated with the retail store C. All products owned by the user D. All products in the organization
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