Salesforce Health Cloud Accredited Professional Exam (SP24)
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Question # 1
A clinic is looking to manage its associated physicians within Health Cloud.Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?
A. Person Account B. Contact C. Healthcare Provider D. Healthcare Practitioner
Answer: B,D
Explanation: The two objects that support Salesforce’s recommended approach to model
the doctors in the clinic’s Health Cloud org are Contact and Healthcare Practitioner.
Contact is used to store the personal information of the doctor, such as name, phone, and
email. Healthcare Practitioner is used to store the professional information of the doctor,
such as specialty, license, and credentials.
Question # 2
Care managers at Bloomington Caregivers call patients after they are discharged from ahospital to ask a series of questions, which the care manager enters into Health Cloud. Thepatient is then automatically assigned a personalized care plan based on the answers theyprovided.Which two capabilities should a consultant leverage together to fulfill this requirement?
A. Discovery Framework B. Integrated Care Management C. Care Programs D. Salesforce Surveys
Answer: A,D
Explanation: To enable care managers to call patients after they are discharged from a
hospital and assign them personalized care plans based on their answers, a consultant
should leverage Discovery Framework and Salesforce Surveys together. Discovery
Framework is a feature that allows care managers to create assessments with questions
and answers that are linked to care plan templates. Salesforce Surveys is a tool that allows
care managers to create and send surveys to patients and capture their responses in
Health Cloud. By using these two capabilities together, care managers can automate the
process of assigning care plans based on patient responses.
Question # 3
A payer needs to manage requests for concurrent review of prior authorizations withinHealth Cloud and wants to use out-of-the-box record types and page layouts. However, thepayer's Salesforce administrator does not see any preconfigured record types or pagelayouts for prior authorizations in the payer's Salesforce org.What should a consultant recommend to the Salesforce administrator to expediteimplementation?
A. Install the Health Cloud Claims unmanaged package. B. Build custom page layouts and record types to support the requirement. C. Install the Health Cloud Care Request Extensions package. D. Install an AppExchange prior authorization package.
Answer: C
Explanation: The Health Cloud Care Request Extensions package provides out-of-thebox
record types and page layouts for prior authorizations, as well as other features for
managing care requests1
Question # 4
A provider has moved an existing office to a new location and wants to ensure thatwhenever a patient books an existing portal, the patient receives an email with the newaddress.How should a developer modify the existing Create Appointment Integration Procedure tosolve the request?
A. Remove the Try-Catch. B. Build If-Elself logic. C. Add a Conditional Block. D. Update the Test Condition.
Answer: C
Explanation: The developer should add a Conditional Block to the existing Create
Appointment Integration Procedure to solve the request. A Conditional Block is a component in OmniStudio that allows the developer to define conditional logic based on
input values or variables. A Conditional Block can be used to check if the provider has
moved to a new location, and if so, send an email with the new address to the patient.
Question # 5
Which three are steps required to configure Health Cloud? (Choose three.)
A. Enable the option for contacts to relate to multiple accounts. B. Install the Health Cloud Managed Package. C. Verify that Chatter Is enabled. D. Configure the console view. E. Install Health Cloud Unmanaged Packages.
Answer: A,B,D
Explanation: To configure Health Cloud, the following steps are required1:
Enable the option for contacts to relate to multiple accounts. This feature allows
contacts to be associated with more than one account, which is essential for
modeling complex relationships in healthcare.
Install the Health Cloud Managed Package. This package contains the core
objects, fields, tabs, components, and other elements that make up Health Cloud.
Configure the console view. This step involves customizing the Health Cloud
console app to suit your needs and preferences. You can add or remove tabs,
components, page layouts, and other features to optimize your user experience.
Verify that Chatter is enabled. Chatter is a collaboration tool that allows users to
communicate and share information within Health Cloud. Chatter is enabled by
default in most orgs, but you can check your settings to make sure.
Install Health Cloud Unmanaged Packages. These packages are optional and
provide additional functionality for specific use cases, such as utilization
management, care programs, or provider search.
Question # 6
A customer wants to view medication data from Health Cloud leveraging FHIR standards.Which Health Cloud data model should a consultant use?
A. Integrated Care Management data model B. Electronic health record (EHR) data model C. Virtual Care data model D. Clinical data model
Answer: D
Explanation: To view medication data from Health Cloud leveraging FHIR standards, a
consultant should use the clinical data model. This data model is built to align with HL7’s
FHIR R4 and provides objects and fields to store and access clinical information such as
medications, conditions, encounters, observations, and more6. The clinical data model also
supports FHIR APIs to enable interoperability between Health Cloud and external systems
that use FHIR standards7. Integrated Care Management data model, Electronic health
record (EHR) data model, or Virtual Care data model are not data models that can fulfill this
requirement.
Question # 7
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users intoSalesforce.Which two permission set licenses should the consultant assign to the users to give themaccess to Health Cloud?
A. Health Cloud Foundation permission set license B. Health Cloud permission set license C. Health Cloud Standard permission set license D. Health Cloud Platform permission set license
Answer: B,C
Explanation: The users need both the Health Cloud permission set license and the Health
Cloud Standard permission set license to access Health Cloud features. The Health Cloud
Foundation permission set license is for users who only need access to the Health Cloud
data model, and the Health Cloud Platform permission set license is for users who need
access to the Health Cloud Lightning components3.
Question # 8
Bloomington Caregivers want to offer its patients remote monitoring to bring data frompatient devices into Health Cloud. Which set of records should an administrator populate toimplement this functionality?
A. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets B. Code Sets, Units of Measure, Care Metric Targets, Care Observations C. Code Sets, Biometrics, Care Observations, Chart Metrics D. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes
Answer: B
Explanation: To implement remote monitoring functionality in Health Cloud, an
administrator should populate the following records:
Code Sets: These are records that define the codes and descriptions for various
types of data, such as care metrics, care observations, or units of measure. Code
sets help standardize the data and enable interoperability with external systems1.
Units of Measure: These are records that define the units of measurement for
various types of data, such as weight, blood pressure, or temperature. Units of
measure help convert the data into a common format and enable comparison and
analysis2.
Care Metric Targets: These are records that define the target values or ranges for
various types of care metrics, such as blood glucose level, heart rate, or oxygen
saturation. Care metric targets help monitor the patient’s health status and identify
any deviations or risks3.
Care Observations: These are records that store the data collected from patient
devices, such as blood pressure monitors, glucose meters, or pulse
oximeters. Care observations help track the patient’s health progress and provide insights for care management4. Remote Monitoring Device Types, Biometrics,
Chart Metrics, or Care Episodes are not records that are required for remote
monitoring functionality.
Question # 9
A payer is looking for a solution to recruit, credential, and onboard providers into itsnetwork. Which Health Cloud add-on should help the payer address these requirements?
A. Provider Network Management B. Contact Center for Payers C. Provider Relationship Management D. Utilization Management
Answer: C
Explanation:
C is correct because Provider Relationship Management is a Health Cloud add-on
that helps payers to recruit, credential, and onboard providers into their network.
Provider Relationship Management provides features and tools that allow payers
to manage provider contracts, track provider performance, monitor provider
satisfaction, and streamline provider communication.
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referralsthrough Salesforce reports and dashboards. Which Health Cloud unmanaged packageshould a consultant recommend to deliver a prebuilt dashboard and reports?
A. Health Cloud Network Management Reports B. Health Cloud Reports for Patient Referral Management ... C. Health Cloud Referral Management Reports D. Health Cloud Member Referral Management Reports
Answer: B
Explanation:
B is correct because Health Cloud Reports for Patient Referral Management is an
unmanaged package that delivers a prebuilt dashboard and reports for analyzing
patient referrals. The dashboard shows metrics such as referral volume, referral
status, referral source, and referral outcome. The reports provide more details on
each metric and allow users to filter by various criteria.
References: : Health Cloud Reports for Patient Referral Management
Question # 11
A client wants to store data for patient’s smartwatch to display within the RemoteMonitoring charts. What object would you store this information in?
A. DiagnosticSummary B. Care Observations C. Clinical Encounters D. Identifiers
Answer: B
Explanation: According to the Salesforce documentation2, Care Observations is an object
in Health Cloud that is used to store the data for patient’s smartwatch to display within the
Remote Monitoring charts. Care Observations include information such as the observation
type, value, unit, date, and time. Care Observations can be created from various sources,
such as connected devices, manual entry, or external systems2.
Question # 12
A customer wants to view and navigate to critical insurance, clinical, and primary carephysician information on a patient's profile.Which Health Cloud capability should a consultant implement?
A. Advanced Patient Card B. Patient Path C. Enhanced Highlights Panel D. Enhanced Timeline
Answer: A
Explanation:
The Advanced Patient Card is a Health Cloud capability that allows users to view and
navigate to critical information on a patient’s profile, such as insurance, clinical, and
primary care physician information1. The Advanced Patient Card is a customizable
component that can be added to the Health Cloud console or the Contact Center app2. It
can also display data from external sources, such as EHR systems or medical devices3.
References:
1: Use the Advanced Patient Card - Salesforce 2: Configure the Person Account Page
Layout for Contact Center - Salesforce 3: Display Data from External Sources in the
Advanced Patient Card - Salesforce
Question # 13
A customer wants to leverage dependent intervention tasks as part of their carecoordination solution using Integrated Care Management.Which feature should a consultant configure to accomplish this task?
A. Intervention Templates B. Action Plan Templates C. Care Plan Task Templates D. Industry Template Library
Answer: B
Explanation: The feature that the consultant should configure to leverage dependent
intervention tasks as part of their care coordination solution using Integrated Care
Management is Action Plan Templates. Action Plan Templates are reusable sets of tasks
that can be assigned to patients or members based on their care needs. Action Plan
Templates can include dependent tasks that are triggered by the completion of other tasks.
Question # 14
Bloomington Caregivers has created and tested its first care plan template in a sandbox,Which includes problems, goals, and tasks. The company has deployed this template to itsfinal environment using Data Loader.Which two steps should a consultant recommend, following this deployment, to enableusers to successfully leverage this new template?
A. Conduct end-user training O he use of the care plan template. B. Confirm User access to Care plan objects. C. Activate the new care plan template. D. Activate the problems; goals, and tasks associated with the template.
Answer: B,C
Explanation:
After deploying a care plan template from a sandbox to a final environment using Data
Loader, the consultant should recommend the following two steps to enable users to
successfully leverage the new template:
Confirm User access to Care plan objects: The consultant should ensure that the
users have the appropriate permissions and sharing settings to access the care
plan objects, such as Care Plan Template, Care Plan Template Problem, Care
Plan Template Goal, and Care Plan Template Task1. The users should also have
access to the parent records of the care plan objects, such as Account or
Contact2.
Activate the new care plan template: The consultant should activate the new care
plan template by changing its status from Draft to Active3. This will make the
template available for users to apply to their patients. The consultant does not
need to activate the problems, goals, and tasks associated with the template
separately, as they are automatically activated when the template is activated3.
References:
1: Permissions Required for Care Plans - Salesforce 2: Give Caseworkers Access to Goal Assignments and Benefit Assignments Related to Care Plans - Salesforce 3: Create a Care
Plan Template - Salesforce
Question # 15
How should a consultant at a large provider system model a patient in Health Cloud?
A. Configure Account B. Leverage Contact-Contact C. Configure Contact D. Leverage Person Account
Answer: D
Explanation:
D is correct because leveraging Person Account is the recommended way to
model a patient in Health Cloud. A Person Account is a special type of account
that combines the attributes of an account and a contact. It allows users to store
information about individual people, such as name, address, phone number, email, and health details. Health Cloud uses Person Accounts to represent patients and
members, and to enable various features and functionality, such as household
data model, clinical data model, care management, and provider network
management.
References: : Health Cloud Data Models for Healthcare : Take a Look at the Household
Data Model
Question # 16
While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?
A. Barcode Scanning B. Record Type Association C. eFax Connection D. Automated Document Checklist Item Creation E. Document Rotation
Answer: A,B,D
Explanation:
A is correct because barcode scanning is a capability that can be leveraged with
Health Cloud out-of-the-box using Intelligent Document Automation (IDA). IDA can
scan and extract data from barcodes on documents, such as patient wristbands,
lab reports, or medication labels.
B is correct because record type association is a capability that can be leveraged
with Health Cloud out-of-the-box using IDA. IDA can associate a document with a
specific record type based on the document type, such as consent form, referral
letter, or discharge summary.
C is incorrect because eFax connection is not a capability that can be leveraged
with Health Cloud out-of-the-box using IDA. IDA does not support receiving or
sending documents via eFax. However, it is possible to integrate IDA with thirdparty
eFax services using custom code or connectors.
D is correct because automated document checklist item creation is a capability
that can be leveraged with Health Cloud out-of-the-box using IDA. IDA can create
document checklist items for documents that are received and processed, and
update their status based on the document processing stage.
References: : Intelligent Document Automation : Intelligent Document Automation for
Healthcare
Question # 17
Which data model is used to represent information via standard object and record types onstandard objects to manage how care is covered?
A. Health Insurance data model B. Coverage data model C. Payer data model D. Plan data model E. Benefit data model
Answer: B
Explanation: Coverage data model (B) is the data model that is used to represent
information via standard object and record types on standard objects to manage how care
and Benefit data model (E) are not valid data models in Health Cloud.
Question # 18
A customer is implementing Intelligent Appointment Management in Health Cloud toeliminate swivel chair to other scheduling systems. Which two connectivity options should aconsultant leverage as the scheduling engine?
A. Business Rules Engine B. Electronic Health Record (EHR) System C. Salesforce Scheduler D. Scheduler for Industries
Answer: B,C
Explanation: The two connectivity options that a consultant should leverage as the
scheduling engine for Intelligent Appointment Management in Health Cloud are Electronic
Health Record (EHR) System and Salesforce Scheduler. An EHR System is an external
system that stores and manages clinical data and appointments for patients or members.
Salesforce Scheduler is a native Salesforce feature that allows users to schedule
appointments with customers or prospects.
Question # 19
Bloomington Caregivers wants to share details about a patient's medical condition withBedrock Hospitals through an integration. What should a consultant recommend as theappropriate method for Bedrock to access the information leveraging Health Cloudfunctionality?
A. Expose the MedicalCondition object through an Apex class. B. Integrate using the FHIR Clinical API C. Use the FHIR Patient API through DataRaptor D. Leverage the MedicalCondition Integration Procedure.
Answer: B
Explanation:
B is correct because integrating using the FHIR Clinical API is the appropriate
method for Bedrock to access the information leveraging Health Cloud
functionality. The FHIR Clinical API is a RESTful API that allows external systems
to access and exchange clinical data stored in Health Cloud, such as
AllergyIntolerance, Condition, MedicationOrder, and Procedure. The FHIR Clinical
API uses the FHIR standard, which is a widely adopted interoperability standard
for healthcare data.
References: : FHIR Clinical API : FHIR Overview
Question # 20
Which Permission Set Licenses and Permission Sets need to be assigned to users toleverage Utilization Management' (Choose three)
A. Health Cloud Analytics Permission Set B. Health Cloud Platform Permission Set License C. Health Cloud Utilization Management Permission Set D. Health Cloud Permission Set License E. Health Cloud Foundation Permission Set
Answer: B,C,D
Explanation: To leverage Utilization Management features in Health Cloud, users need to
have Health Cloud Permission Set License, Health Cloud Utilization Management
Permission Set, and Health Cloud Foundation Permission Set. Health Cloud Permission
Set License grants access to the Health Cloud platform objects and features. Health Cloud
Utilization Management Permission Set grants access to utilization management objects so
users can manage care requests and reviews. Health Cloud Foundation Permission Set
assigns read access to additional Health Cloud platform capabilities4. Health Cloud
Analytics Permission Set and Health Cloud Platform Permission Set License are not
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