Salesforce Salesforce-Contact-Center Dumps
| Exam Code | Salesforce-Contact-Center |
| Exam Name | Salesforce Contact Center Accredited Professional Exam |
| Update Date | 11 Oct, 2024 |
| Total Questions | 205 Questions Answers With Explanation |
$45
Salesforce-Contact-Center Dumps - Practice your Exam with Latest Questions & Answers
Dumpschool.com is a trusted online platform that offers the latest and updated Salesforce Salesforce-Contact-Center Dumps. These dumps are designed to help candidates prepare for the Salesforce-Contact-Center certification exam effectively. With a 100% passing guarantee, Dumpschool ensures that candidates can confidently take the exam and achieve their desired score. The exam dumps provided by Dumpschool cover all the necessary topics and include real exam questions, allowing candidates to familiarize themselves with the exam format and improve their knowledge and skills. Whether you are a beginner or have previous experience, Dumpschool.com provides comprehensive study material to ensure your success in the Salesforce Salesforce-Contact-Center exam.
Preparing for the Salesforce Salesforce-Contact-Center certification exam can be a daunting task, but with Dumpschool.com, candidates can find the latest and updated exam dumps to streamline their preparation process. The platform's guarantee of a 100% passing grade adds an extra layer of confidence, allowing candidates to approach the exam with a sense of assurance. Dumpschool.com’s comprehensive study material is designed to cater to the needs of individuals at all levels of experience, making it an ideal resource for both beginners and those with previous knowledge. By providing real exam questions and covering all the necessary topics, Dumpschool.com ensures that candidates can familiarize themselves with the exam format and boost their knowledge and skills. With Dumpschool as a trusted online platform, success in the Salesforce Salesforce-Contact-Center exam is within reach.
Tips to Pass Salesforce-Contact-Center Exam in First Attempt
1. Explore Comprehensive Study Materials
- Study Guides: Begin your preparation with our detailed study guides. Our material covers all exam objectives and provide clear explanations of complex concepts.
- Practice Questions: Test your knowledge with our extensive collection of practice questions. These questions simulate the exam format and difficulty, helping you familiarize yourself with the test.
2. Utilize Expert Tips and Strategies
- Learn effective time management techniques to complete the exam within the allotted time.
- Take advantage of our expert tips and strategies to boost your exam performance.
- Understand the common pitfalls and how to avoid them.
3. 100% Passing Guarantee
- With Dumpschool's 100% passing guarantee, you can be confident in the quality of our study materials.
- If needed, reach out to our support team for assistance and further guidance.
4. Experience the real exam environment by using our online test engine.
- Take full-length test under exam-like conditions to simulate the test day experience.
- Review your answers and identify areas for improvement.
- Use the feedback from practice tests to adjust your study plan as needed.
Passing Salesforce-Contact-Center Exam is a piece of Cake with Dumpschool's Study Material.
We understand the stress and pressure that comes with preparing for exams. That's why we have created a comprehensive collection of Salesforce-Contact-Center exam dumps to help students to pass their exam easily. Our Salesforce-Contact-Center dumps PDF are carefully curated and prepared by experienced professionals, ensuring that you have access to the most relevant and up-to-date materials, our dumps will provide you with the edge you need to succeed. With our experts study material you can study at your own pace and be confident in your knowledge before sitting for the exam. Don't let exam anxiety hold you back - let Dumpschool help you breeze through your exams with ease.
90 Days Free Updates
DumpSchool understand the importance of staying up-to-date with the latest and most accurate practice questions for the Salesforce Salesforce-Contact-Center certification exam. That's why we are committed to providing our customers with the most current and comprehensive resources available. With our Salesforce Salesforce-Contact-Center Practice Questions, you can feel confident knowing that you are preparing with the most relevant and reliable study materials. In addition, we offer a 90-day free update period, ensuring that you have access to any new questions or changes that may arise. Trust Dumpschool.com to help you succeed in your Salesforce Salesforce-Contact-Center exam preparation.
Dumpschool's Refund Policy
Dumpschool believe in the quality of our study materials and your ability to succeed in your IT certification exams. That's why we're proud to offer a 100% refund surety if you fail after using our dumps. This guarantee is our commitment to providing you with the best possible resources and support on your journey to certification success.
Add Your Review About Salesforce Salesforce-Contact-Center Exam Dumps
Question # 1
Your scenario involves routing calls based on language spoken. Which feature facilitatesthis?
A. Custom Apex code defining language detection and routing logic.
B. Omni-Channel routing with skill mapping based on agent language proficiency.
C. Phone Numbers configured with specific languages and automatic call routing.
D. Integrated Speech-to-Text (STT) and language identification tools for real-time routing.
Question # 2
The release plan includes automated regression testing. What is the primary benefit of thisapproach?
A. Identifying new functionalities and features introduced during development.
B. Ensuring existing functionalities and integrations continue to function properly afterupdates.
C. Reducing manual testing efforts and streamlining the release process.
D. All of the above, offering comprehensive validation and optimizing release efficiency.
Question # 3
The customer expects high data volumes and complex reporting needs. Which solutionsupports scalability and advanced analysis?
A. Utilize standard Salesforce Reports and Dashboards for basic data visualization.
B. Implement Einstein Analytics for AI-powered insights and predictive analysis.
C. Leverage external data warehouse solutions for data storage and complex queries.
D. Both (b) and (c) combined for data storage, advanced analysis, and visual dataexploration.
Question # 4
Your deployment involves introducing a new agent performance dashboard. Which cutoverrequirement helps ensure user adoption and understanding?
A. Providing comprehensive training on the dashboard features and metrics for agents.
B. Making the dashboard easily accessible and readily available within the agent interface.
C. Customizing the dashboard layout and visualizations to align with agent preferences andneeds.
D. All of the above, contributing to a positive user experience and encouraging agents toleverage the new dashboard.
Question # 5
You need to validate the accuracy of dynamic data merging in email templates. Whichoption provides the best verification method?
A. Sending test emails with sample data sets and manually checking for merge fieldaccuracy.
B. Utilizing pre-configured Salesforce test cases for email merge field functionality.
C. Reviewing email delivery logs and checking for errors or missing data in merged fields.
D. Implementing Apex triggers to validate data integrity before triggering email sendingactions.
Question # 6
Your customer expects high call volume during peak hours. Which solution best ensurescontact center scalability?
A. Implement custom Apex code for routing and case management.
B. Configure multiple queues and leverage Omni-Channel Routing for dynamic agentavailability.
C. Utilize a third-party call center solution integrated with Salesforce.
D. Increase agent resources without considering automation or process optimization.
Question # 7
The desired process of reassigning cases to a higher support tier when SLAtimelines are breached.Ursa Major Solar needs to protect customers' private information, such associal sty numbers, during phone interactions.Which Service Cloud Voice feature should a consultant recommend toaccomplish this?
A. Hierarchical Sharing Settings on Calls
B. Collaboration on Call Recordings
C. Pause/Resume Call Recording
Question # 8
Your scenario involves migrating to a new chat platform integrated with Salesforce. Whichdeployment process best facilitates transition with minimal downtime?
A. Phased deployment migrating agents and customer access in groups to minimizeservice interruption.
B. Parallel deployment running both platforms simultaneously until full migration to the newsystem.
C. Cutover deployment with a temporary system switch during scheduled maintenancetime for minimal disruption.
D. All of the above, depending on the platform integration complexity and desired downtimewindow.
Question # 9
(a) Executing test reports and verifying that they generate as expected with accurate dataand relevant visualizations.
A. Reviewing report builder configurations and data source connections to ensurealignment with defined reporting requirements.
B. Analyzing system logs and report execution history to identify any errors or missing data within generated reports.
C. All of the above, combined for a comprehensive assessment of report availability,accuracy, and functionality within the new system.
D. All of the above, combined for a comprehensive assessment of report availability,accuracy, and functionality within the new system.
Question # 10
You‘re validating data cleansing requirements for case migration. Which step helps identifyand handle duplicate entries?
A. Matching and merging customer records based on email addresses or phone numbersto eliminate duplicates.
B. Utilizing data quality rules and duplicate detection tools to flag potential duplicate caserecords for review and correction.
C. Manually comparing case details and identifying duplicates for removal or mergingbefore data migration.
D. All of the above, depending on the complexity and desired level of automation forduplicate case handling.
Question # 11
You‘re deploying a new SMS channel for customer updates and notifications. Which cutoverrequirement helps prevent message delivery failures and ensure customer reach?
A. Validating customer phone numbers and carrier compatibility before activating the SMSchannel.
B. Configuring clear opt-in and opt-out mechanisms for SMS updates and notifications.
C. Implementing message throttling and rate limiting to prevent overwhelming customerswith SMS alerts.
D. All of the above, contributing to reliable and effective SMS communication withcustomers.
Question # 12
Validating email functionality involves testing delivery and content accuracy. Which toolhelps with email address verification?
A. Salesforce Reports with filters to identify cases with invalid email addresses.
B. Data Loader functionality for bulk email address validation against external databases.
C. Einstein Validation Service for real-time email address verification during data entry.
D. Salesforce Sandbox environment for sending test emails and verifying recipient details.
Question # 13
A client would like to allow verified customers to start a chat on the when wants the verifiedcustomers to be able to continue the conversation an only allow these chats duringbusiness hoursWhich set of functionalities should the consultant research in this case?
A. Messaging for Web and Einstein Bots
B. Web to Chat and Embedded Service
C. Messaging for Web and Embedded Service
Question # 14
The customer requests ongoing support and maintenance after the rollout. Which elementshould be included in the plan?
A. Establishing a support channel for reporting issues and troubleshooting technicalproblems.
B. Providing regular system updates and patches to address bugs and improveperformance.
C. Conducting periodic user training sessions to familiarize users with new features andupdates.
Question # 15
You‘re migrating historical call recordings to Salesforce. Which storage option providessecure and scalable access?
A. File attachments within Salesforce case records.
B. External cloud storage with Salesforce integration.
C. Salesforce Content Management System (CMS) for document and asset management.
D. Salesforce Platform Events or Queues for real-time data streaming and storage.
Question # 16
You need to migrate complex workflows from your legacy system. Which tool facilitatesthis?
A. Process Builder with drag-and-drop interface for designing automated processes withinSalesforce.
B. Flow Builder with visual development environment for building complex automation andlogic flows.
C. Apex code development for custom scripting and advanced workflow logicimplementation.
D. All of the above, depending on the complexity and specific functionalities of themigrating workflows.
Question # 17
While the listed features each serve a purpose, the most suitable choice for Ursa MajorSolar's goal of connecting customers with subject-matter experts (SMEs) for real-time,detailed discussions is Experience Site with integrated Live Agent Chat or Messaging forWeb.A consultant is preparing post-implementation training material for the agents andsupervisors in an environment that uses Service Cloud Voice with Amazon Connect.Supervisors need to track key performance indicators (KPIs), such as calls answered.average handle time, and average speed to answer.Where should the consultant point supervisors to track these KPIs?
A. Omni Supervisor Console and Amazon Supervisor Dashboard
B. Service Cloud Voice Analytics App and Omni Supervisor Console
C. Service Cloud Voice Analytics App and Amazon Supervisor Dashboard
Question # 18
You need to configure dashboards and reports for KPI visualization. Which platform offersthe most flexibility?
A. Einstein Analytics with customizable dashboards and visual data storytelling capabilities.
B. Salesforce Reporting tools for generating detailed reports and data analysis.
C. Omni-Channel dashboards providing real-time insights into agent activity and queuemetrics.
D. All of the above, depending on the desired level of detail, visual representation, and dataaccess.
Question # 19
You have identified two personas for your Contact Center: experienced agents and newhires. How can future functionality cater to both groups?
A. Develop advanced automation tools for experienced agents and basic training resourcesfor new hires.
B. Design a flexible interface that adapts to different skill levels and learning styles.
C. Implement separate knowledge bases with content tailored to each persona‘sexperience level.
D. Offer personalized dashboards with relevant metrics and performance insights for eachagent.
Question # 20
The best practice that the consultant should observe when configuring case escalationrules is:Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, acase still gets evaluated.Which routing type does a consultant need to use to facilitate a transfer of an Enhanced Bconversation to a Queue?
A. Queue
B. Omni-Channel Flow
C. Dialog
0 Review for Salesforce Salesforce-Contact-Center Exam Dumps